What is Reputation Management?
Reputation management is the process of making a positive image for your brand or business.
This process includes all the strategies that focus on creating useful content and mitigating any negative impacts.
The purpose behind this is to control the way your brand is perceived. However, it is not possible to have complete control over it as you cannot avoid negative comments or any feedback from people.
When you have a positive reputation, that will help you drive more sales. On the contrary, a negative reputation can damage your sales or customer retention.
It is good to establish yourself as an authority, focus on creating content that is useful for your audience and engage with them via social media.
Respond to any negative feedback honestly and show your dedication towards resolving the issues of your customers or audience.
This will help you gradually build a positive brand reputation or restore the lost one.